Our Service Commitments

Reservations can be made through our online request-a-quote form, by emailing info@skluxurytours.com, or via WhatsApp.

SK Luxury Tours will confirm your booking via email.

Reservations are considered valid only after the prepayment is received.

The tenant assumes responsibility for themselves and their accompanying party.

Any damage caused to the vehicle by passengers will be the financial responsibility of the tenant.

Smoking or drug use is strictly prohibited within our vehicles.

Consumption of personal food or beverages is not permitted.

If a passenger becomes ill and causes damage, we reserve the right to charge a minimum cleaning fee of €250 plus any resulting income loss.

Keep your phone switched on after landing. Our chauffeur will send you a text message with the meeting point.

If you are unable to locate our chauffeur and cannot reach them by phone, please contact SK Luxury Tours immediately.

Please notify us promptly of any flight delays. Delays of up to 5 hours incur no additional costs; delays exceeding 5 hours will incur a minimum fee of €75.

Any changes to your flight number or date within 48 hours of the original departure are non-refundable and must be communicated immediately.

Our rates apply exclusively to transfers with pick-up or drop-off addresses within Amsterdam or AMS Schiphol Airport.

Addresses outside Amsterdam or Schiphol incur additional charges for extra kilometres and travel time.

Additional stops cost a minimum of €50, depending on the vehicle and the duration of the stop.

International and European flights include 70 minutes of complimentary waiting time; after that a minimum fee of €50 applies depending on the waiting time.

City transfers or departures to the airport include 15 minutes of free waiting time; thereafter a minimum fee of €30 applies depending on the waiting time.

A minimum of 3 hours applies, calculated from departure at our Amsterdam garage until return.

Each hour includes 30 kilometres free of charge. Additional kilometres are billed according to the vehicle type.

If the service ends outside Amsterdam or Schiphol we charge for the kilometres and time required to return.

We are not liable for delays, alterations, or cancellations caused by force majeure or unforeseen circumstances such as third-party accidents, traffic, vehicle breakdowns, police checkpoints, terrorism, extreme weather, or system failures.

SK Luxury Tours is not responsible for errors made by subcontractors.

Costs resulting from cancellations due to force majeure are non-refundable.

SK Luxury Tours is not responsible for lost items left in our vehicles.

• No cancellation fee when cancelling 23 days or more before pick-up.
• 50% cancellation fee when cancelling 14–23 days before pick-up.
• 75% cancellation fee when cancelling 3–14 days before pick-up.
• 100% cancellation fee when cancelling within 3 days of pick-up.

Entrance tickets or other services purchased in advance on your behalf are non-refundable.

Overnight stays booked in advance for the driver are non-refundable.

Cancellations are valid once SK Luxury Tours receives a written cancellation by email.

SK Luxury Tours may cancel a reservation due to reservation system errors or force majeure without penalty. Paid amounts will be refunded up to the amount of the reservation.

Refunds are processed minus a 3% handling fee.

In the event of a no show, 100% of the reservation amount will be charged with no refund.

For airport pick-ups we charge a no-show fee 15 minutes after baggage handling if you are not at the arrivals hall.

For city transfers the no-show fee applies 30 minutes after the scheduled departure time if you are not present at the pick-up address.

Discount codes are valid only for the specific services approved by SK Luxury Tours.

We reserve the right to cancel the booking in cases of fraud.

Our vehicles are continuously monitored to prevent potential breakdowns.

If a breakdown occurs and the vehicle cannot continue, we will arrange for another vehicle or compensate you for the remainder of the ride.

We provide Mercedes vehicles as standard. If unavailable, a vehicle equivalent to a Mercedes will be supplied.

Our rates include all local taxes, meet & greet airport service, onboard Wi-Fi, and bottled water (excluding 9% VAT).

We do not charge administration fees, parking fees, fuel surcharges, gratuities, or state sales taxes.

Parking costs for Sprinters and touring coaches may be charged separately.

Driver lunch, dinner, and overnight expenses apply for bookings of 8 hours or more and are billed separately.

A 15% night surcharge applies between 22:00 and 06:00.

Payments can be made via credit card, bank transfer, and iDEAL.

When paying by bank transfer, we require the full amount with no shared bank costs.

Credit card payments incur an additional fee between 3% and 4%, depending on the country.

We offer a 100% on-time pickup guarantee.

• Force majeure as defined in Article 7.
• Bookings made by our partners for midi buses or coaches.

SK Luxury Tours complies with GDPR regulations and only processes the data necessary to deliver our services. We handle your information with care and do not sell it to third parties.

SK Luxury Tours does not grant permission to third parties to use or copy texts and/or photos from our website. Any unauthorised use will result in legal action.